December 6, 2022

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Home Affairs gets R400 million network upgrade to end “the System is Offline”

The Condition IT Agency (Sita) is paying out R400 million revamping Household Affairs’ full community, Minister Aaron Motsoaledi has introduced in his finances vote speech.

Sita a short while ago finished the procurement system and would comprehensive the revamp in the 3rd quarter of this economic year, Motsoaledi stated.

The House Affairs minister acknowledged that system downtime is a most important reason for extended queues in front of his department’s offices.

“It is unpleasant and generates a good deal of anger to go to a Residence Affairs business office incredibly early in the morning and just stand there and wait around for several hours on stop for the reason that all units are down,” claimed Motsoaledi.

“It is really frustrating, to say the least.”

Motsoaledi reported quite a few associates of the public imagine the department’s personal computers don’t perform.

Past calendar year the minister ignited a war of text with Sita when he instructed Parliament that Sita was the cause of Dwelling Affairs’ difficulties and that he would go to the non-public sector for assist with their IT process.

Sita hit back and claimed Dwelling Affairs was spending the bare minimum amount on its IT providers.

It was paying out for a bronze-tier product and expecting platinum-amount assistance, Sita stated.

The department and Sita have given that built peace, and are operating with each other to fix Household Affairs’ troubles.

Home Affairs officer taking a digital fingerprint
Home Affairs officer having a electronic fingerprint

To tackle the headache of perennial method downtime, Sita has doubled Dwelling Affairs’ World-wide-web ability and released three failovers in Tshwane (Pretoria), Cape City, and eThekwini (Durban).

“This will make sure that if any of the network is down, there will be two to assist our companies,” Motsoaledi mentioned.

Sita has also executed a program-defined community for Residence Affairs, which the minister promised will maximize bandwidth to their programs.

In addition, Sita has finalised its cybersecurity procurement approach for Dwelling Affairs’ IT infrastructure.

This will be implemented for the duration of the current economical yr at the time law enforcement businesses approve it.

Overall, Sita has dedicated just about a billion rand to IT infrastructure supporting government departments.

“We know that the Division of Dwelling Affairs will be one of the important beneficiaries,” said Motsoaledi.

His office has mounted 136 new routers and 150 switches throughout 136 offices.

“We still have to have to install 112 routers and 68 switches which have previously been purchased.”

Bringing in authorities from banking companies

Motsoaledi also exposed that they are bringing on 8 IT engineers from “a main bank” to support stabilise its network.

“We would like to confess that each time our techniques are down, we stand in awe of the banking institutions which constantly feel to be obtaining a secure IT network,” the minister mentioned.

“We ask ourselves how do they attain that?”

The engineers have been vetted and will soon start at Household Affairs.

“We believe that the partnerships with the banking companies will quickly cut down the competencies deficit and guide the Section to boost and preserve program uptime,” stated Motsoaledi.

Normal Lender, Absa, FNB, Nedbank, Discovery Financial institution, and Investec offer you clever ID and passport companies at chosen branches.

Motsoaledi previously explained the partnership would grow to extra financial institution branches and that banking institutions would begin giving a lot more Household Affairs solutions.

Nonetheless, this did not operate out as planned.

“The financial institutions are nervous of reputational destruction that our technique downtime would cause them,” stated Motsoaledi.

“Remember that for them to offer you House Affairs products and services, they require to confirm the aspects of the shopper by using our technique. If there is downtime, the financial institutions also get trapped,” he discussed.

“We feel that as soon as their personal engineers have assisted us to increase program uptime, the banking companies will cheerfully open up their doorways for House Affairs products and services.”


Now read through: I received my wise ID at an E-Household Affairs lender branch — sluggish but purposeful